What we do with your information.

Who we are

Pipeframe is an automation studio based in Kenya. We decide how the information collected on pipeframestudio.com is used, which makes us the data controller under Kenya's Data Protection Act, 2019.

For anything about your data, email [email protected].

What we collect

When you fill in "What's eating your time?"

• Your name, business name, email address and WhatsApp number.
• What you tell us about your business, what's taking up your time and how you do it today.
• Anything you add in the optional fields.
• The page you sent the form from and the time you sent it.

Please don't include passwords, payment details or other people's personal information in the form. We don't need them to look at your workflow.

When you visit the site

• The site is hosted on Cloudflare. Like any web host, it processes your IP address to deliver pages and block attacks. We also use Cloudflare Web Analytics to count visits (pages viewed, referring site, browser and country). It doesn't use cookies and doesn't identify you.
• Our fonts load from Google Fonts, which means your browser sends your IP address to Google.

We don't use cookies, advertising trackers or social media pixels.

Why we use it

• To reply to you, by email or WhatsApp.
• To understand your workflow and suggest what could be automated, and if you want, to prepare a quote.
• To keep a record of enquiries so we don't lose track of you.

We use your information because you asked us to look at your workflow (steps you've requested before a possible contract) and because you chose to send it to us. We won't use it for marketing, sell it, or share it with anyone except the service providers below.

Where it's kept

• Google (Google Sheets and Gmail): your form submission is saved to a private spreadsheet and sent to us as an email.
• Truehost: hosts our [email protected] mailbox, where the enquiry email and any replies are kept.
• Cloudflare: hosts the website and runs the visit analytics described above.

These providers handle data on our behalf. Google and Cloudflare store data in data centres outside Kenya. They protect it under their own data processing terms, which include safeguards for international transfers.

Only the people at Pipeframe who handle enquiries can see your submission.

How long we keep it

• If your enquiry doesn't turn into a project, we delete it within 12 months of our last conversation.
• If you become a client, we keep it for as long as we work together, and afterwards only for as long as the law requires us to keep business and tax records.

You can ask us to delete it sooner at any time.

Your rights

Under the Data Protection Act, 2019 you can:

• ask what information we hold about you and get a copy of it;
• ask us to correct anything that's wrong or incomplete;
• ask us to delete it;
• object to us using it, or withdraw your consent;
• be told how it's being used, which is what this page is for.

Email [email protected] from the address you used on the form, so we can tell the request is really from you. We'll respond promptly, and within the time the law allows.

If you're unhappy with how we've handled your data, you can complain to theOffice of the Data Protection Commissioner. We'd appreciate the chance to fix it first.

Changes to this notice

If we change how we use your information, we'll update this page and the date at the top. Our service is meant for businesses and isn't aimed at anyone under 18.